Technical Service Training: New from E.I. Training Division

Author:  Taylor Bowman | Associate Editor | The Shot Peener
Source:  The Shot Peener magazine, Vol 40, Issue 2, Spring 2026
Doc ID:  2026010
Year of Publication:  2026
Abstract:  
Technical support in our industry often follows a familiar pattern. You discover an issue with your peening machine. You call EI, and troubleshooting begins over the phone. You uninstall the MagnaValve and ship it back to EI for evaluation. The MagnaValve is evaluated, but the problem can’t be replicated. You finally reinstall your freshly calibrated MagnaValve — only to discover that the issue originated elsewhere in the machine! Downtime stretches. Frustration grows. Production schedules are affected. Recognizing this cycle, EI’s Training Division developed the Technical Service Training (TST) program – a curriculum designed to equip OEM engineers and advanced service technicians with the knowledge and hands-on skills necessary to properly install, calibrate, troubleshoot, and repair MagnaValves in their own regions.